Let's get you playing.

Tap Join in the top bar, fill in your name, email, phone and a password. We email you a 6-digit code — enter it and your account is verified and signed in automatically.

Check your spam folder first. Still nothing? Register again with the same email to get a fresh code, or contact us on WhatsApp.

Open tup.gm in Chrome and tap "Get app" at the top of the page, then Install. If no Install button shows, tap Chrome's ⋮ menu → "Add to Home screen". TUP opens from your home screen, ready for your next visit.

Open tup.gm in Safari (tap "Get app" at the top of the page to see these steps and pick your colour), tap the Share icon (the square with an arrow, in the bottom toolbar), scroll down and tap "Add to Home Screen", then tap Add. A TUP icon appears on your home screen — tap it and the site opens full-screen like a real app, no browser bars.

1) Open Wallet and tap Add money. Choose an amount (or type one), and check the Wave number you'll pay FROM — it must be the actual Wave number sending the money, in the new 9-digit form (87 Africell, 83 QCell, 86 Comium). The old 7-digit number can no longer be matched to your payment. 2) Tap Continue to Wave. You get a personal payment figure (e.g. D503 for a D500 deposit) — that exact figure is how we recognise YOUR payment. There is no deposit fee: every dalasi you pay lands in your wallet. 3) The Wave app opens with everything filled in. Pay from that same number and your wallet credits itself, usually within seconds. Paying from a different number can delay your deposit for manual review.

Got a promo code? In Wallet → Add money, tap "Add a promo code" before you continue to Wave. Once the deposit is approved you get that % OFF your next purchase, applied automatically at checkout (valid 48 hours). Watch the notification bell and your email for weekend and holiday codes!

Minimum D50, maximum D50,000 per deposit. Repeated identical requests are blocked briefly to prevent spam.

While a deposit is open, your Wallet shows it under your balance with the time to pay by — tap Continue payment to pay it. A deposit that isn't paid within 45 minutes cancels by itself; if you did pay, just start a new deposit for the same amount and it will match your payment automatically. If you paid and it still doesn't credit, contact support (WhatsApp or the site) within 24 hours of making the payment. Claims reported more than 24 hours after the payment was sent can't be honoured, so reach out as soon as you notice.

Find your game in the Shop, type your Player ID (or tap one you used before), choose an amount, then tap Buy now. Games sold by region start on the usual one for The Gambia; change it only if your account belongs to another region. The bar at the bottom shows the exact charge and your balance after it. Most orders arrive in minutes — follow them in Wallet under Recent orders.

PUBG: profile → ID under your name. Free Fire: profile icon → ID. Mobile Legends: profile → the two numbers are ID and Server. COD Mobile depends on how you sign in: on an Activision region it wants your Activision ID (looks like Player#1234567, found under Profile — not your nickname), and only on a Garena region is it the digits-only UID. Double-check it — wrong IDs are the #1 cause of failed orders.

Some games (Free Fire, Blood Strike, CODM, Mobile Legends…) ask for your account's region. Pick the region your game account actually belongs to — a top-up sent to the wrong region can't be recovered.

If the supplier can't deliver an order, the full amount goes back to your wallet automatically. The order shows Refunded in your Wallet with a note saying the money was returned, and you can order again right away. If an order shows In progress for longer than usual, tap "Ask us on WhatsApp" on that order — your order reference is sent with the message.

Gift card codes (Apple, Google Play, Steam, Roblox, Valorant, Telegram Stars/Premium…) appear in your Wallet, right inside the order — look for the "Your code" box and tap it to copy. They are also emailed to you. Tap "How to redeem" under the code for the steps.

Apple: App Store app → profile → Redeem (your Apple Account has to be on the card's own store first — see the next question). Google Play: Play Store → profile → Payments → Redeem. Steam: steampowered.com/wallet. Roblox: roblox.com/redeem. Minecraft: Minecoins at redeem.microsoft.com, Java & Bedrock at minecraft.net/redeem — both signed in with the Microsoft account that should own it. Windows keys: Settings → System → Activation → Change product key. Surfshark: paste the code in the coupon field at surfshark.com/pricing. Telegram Premium/Stars: follow the link in your code.

Gift cards only work with compatible account countries and currencies. Check your Apple Account country before buying, and choose the matching card. A US card will not redeem on a UK or Gambian store account. If you have already bought a card that does not match, contact support before making another purchase.

Open Keys from the main menu. Pay from your wallet like any order — most keys arrive the moment you pay; keys marked "Sent by our team" are delivered by hand, usually within a few hours. Your key appears in your Wallet with the steps to activate it.

Message us on WhatsApp (+220 86 678 7259) with the game you want — if we can source it, we'll add it and tell you the price.

In Wallet, open Rewards & preferences to find your personal invite link. Share it anywhere — when a friend signs up through it and their first paid order is delivered, you get 3% off your next purchase and they get 2% off theirs. Each extra friend raises your discount by 0.5%, up to a maximum of 5%. Both accounts need different verified phone numbers. Discounts apply automatically at checkout and are valid for 24 hours.

Every 10 completed orders unlocks 1% off everything, growing to a maximum of 3% at 30 orders — your Wallet shows how close you are. It's applied automatically at checkout, forever. If you also have a referral or promo discount active, you get whichever is bigger — they don't stack.

The discount unlocks when your friend's first paid order is delivered — you'll get a notification, and it's applied automatically on your next order within 24 hours. Every new friend who qualifies unlocks it again, a little bigger each time (up to 5%).

On the sign-in page tap "Forgot password" and enter your email — we send a 6-digit reset code to your WhatsApp (or your email as backup). Enter the code with your new password and you're back in. You can also message RESET your@email.com to our WhatsApp anytime.

The bell in the top bar shows order updates, sales, referral rewards and offers. Tap one to jump to the right page; "Mark all read" clears the badge.

Yes. Your TUP balance never expires and can be spent on any product. If an order can't be delivered, the full amount goes back to your balance by itself, and every order and refund is listed in your Wallet. You pay through the Wave app, so TUP never sees your Wave PIN — never share it with anyone, including anyone who says they are from TUP.

Open Wallet and tap Scheduled top-ups. Choose New schedule, select an eligible delivered top-up, then choose a future date, how often, and a spending limit. Check the player and region before confirming. No money is taken when you create the schedule.

Schedules are checked daily during the 10–11 am GMT processing window, on or after your chosen date. Delivery may take longer. A weekly or monthly schedule repeats; Just once makes one attempt. If a monthly date is missing, such as the 31st in February, that month's purchase moves to the last day, then returns to your chosen day the following month.

Your spending limit is checked against the discounted charge. A purchase is skipped if the price is too high or your wallet balance is too low. A missed purchase is not saved up for later. Check the last result on your schedule; if a one-time purchase is skipped, choose a new date to try again.

Yes. Pause stops future purchases. Resume asks you to review a new date and spending limit. Cancel removes the schedule. An order that has already started processing remains in your order history.